Key Purpose of the Job (Position Summary)

The position is responsible for ensuring the stability and integrity of in-house voice, data, video and wireless network services by maintaining local area networks (LANs) and wide area networks (WANs) for the assigned location. The core duties shall also include installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links. The position is also responsible for ensuring high quality, timely and reliable IT support through external IT partners. It is also responsible for the IT security systems.

KEY PERFORMANCE AREAS

• Infrastructure availability – Network  connectivity and server infrastructure uptime
• Adherence to SLA’s
• No. of improvements
• Disaster Recovery and Backup
• Maintaining records for all IT assets
• Compliance to IT policy

KEY ACTIVITIES  & RESPONSIBILITIES

Operational

Networks and Hardware Management

• Monitor installation / configuration, operation, maintenance and upkeep of all IT hardware, network infrastructure, server infrastructure, data communications, telecommunications systems and ensure maximum uptime of network
• Oversee the overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
• To prepare feasibility studies for infrastructure up gradation and support the central team in gathering user requirements / details

Management of Servers and Data Centres

• Accountable for server management, networks (local and wide area networks), all terminals (desktops, laptops, printers, , etc.), databases, storage, backups, and the data centers
• Monitor the disaster recovery setup and enterprise backup schedules and effectively implement the Disaster recovery and backup management plan

Trouble Shooting

• Support the engineering department for instrument connected machine related issue
• Provide user support for technical problems, troubleshooting IT hardware issues, resolution or escalation
• Ensure proper adherence to IT Ticket management systems
• Provide SAP L1 support to all users and ensure that higher level issues are escalated to appropriate authorities and dealt with as per agreed SLA
• Implement continuous improvements in SAP processes in line with changing business needs, statutory and legal compliance
• Support the Core ERP team in development and testing
• Ensure that all user issues are appropriately recorded and user testing is done effectively in support new developments or improvements
• Ensure that all IT issues are effectively logged, tracked and users are constantly updated on the progress of the IT issues logged by them

Vendor Management

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs

• Regularly interact with vendors to ensure follow up and ensure that required service standards are maintained
• Vendor (H/W or S/W) performance is documented and tracked on a regular basis to ensure compliance to the companies IT policy and agreement with vendor

Reporting and Documentation

• Generate reports as requested by the management
• Generate report on the findings after conducting audits on the life IT Assets

Asset management and security

• Assist Head IT Infrastructure in procurement of IT assets – hardware and software by coordinating with vendors and documenting user requirements from a technical perspective
• Keep a track of all IT Assets – Software licenses and Hardware across the organization, ensure that they are renewed as per the agreement being compliant with CEAT IT policy
• Review data access and security measures implemented, track attempts to breach data integrity and ensure all security loopholes are addressed as per defined guidelines

Education and Experience Required

Education:

BE/ B Sc - Diploma in Computer Technology/ Post Graduate Diploma in IT

Experience:

6 - 8 years of relevant experience