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Strategy & Planning:
- Implement strategies for the plant quality in consultation with Quality head
- Initiate, design & implement quality processes & systems in a structured manner.
- Carry out planning for department on line with function’s objectives.
- Keep abreast with the national & international quality standards.
- Identify, plan and initiate investment requirements e.g., quality tools, testing facility, systems etc.
- Install effective processes & standardize for defect free output from production.
Plant Quality Assurance
- Develop, implement and manage quality control / quality assurance activities in the plant to maximize product quality and customer satisfaction through effective preventive controls
- Monitor quality practices and procedures being implemented to ensure conformity to quality assurance and safety standards.
- Review the quality standards regularly based on customer requirements and feedback.
- Develop, maintain and review quality control charts & database.
- Create documents and implement inspection criteria and procedures.
- Train sectional heads in quality systems, tools and techniques to ensure that quality becomes way of working
- Implement projects to address quality gaps / defects identified and ensure standardization of resolution in processes, as applicable
- Develop new process / testing techniques and introduction of new methods to ensure quality and cost control
Plant Quality Management
- Drive the interim and final product audit and testing process
- Work closely with section supervisors to plan, schedule and implement QA related activities.
- Participate in plant level discussion to draw up action plans to arrest quality rejection occurrences
- Conduct Why-Why Analysis and create /update control plans regularly
- Conduct Root cause analysis and take corrective actions to avoid repeat of chronic errors
- Give recommendations to the Production and the R&D on specific quality parameters and non conformities to assist in development of new components, parts or products.
- Create and implement a system to ensure product quality traceability throughout the process flow
- Ensure Quality checks are conducted for all inward material/products in coordination with the Purchase team.
- Supervise in-process quality checks at every step of the process to ensure that the products are produced as per customer specified dimensions and standards.
- Inspect finished products to check if they meet the desired quality standards as specified by the customer.
- Participate in the new product development process by ensuring quality parameters are checked
Customer support
- Monitor and manage customer complaints and provide corrective action to avoid recurrences.
- Investigate the technical aspects of customer complaints and provide reports to Plant Head for remedial actions.
- Participate in quality related discussions with Customers and facilitate cascading of the concerns to line heads and other stakeholders in plant
- Support the Plant Head in discussions with the customers to resolve disputes with respect to customer rejections
- Address customer complaints leading to warranty claims due to gaps in production processes through study, in-depth analysis, process improvements, tools and other techniques
- Review warranty parts analysis and customer complaints and recommend suitable action
Raw material quality
- Monitor quality of all inward materials such as raw materials, indirect materials and report back to vendors in case of any quality issue.
- Resolve vendor quality and performance issues by participating in implementation of quality systems at Vendors
- Conduct sample checks across plants/ locations to assess equipment reliability and check accuracy of results
- Conduct quality audits and recommend corrective procedures
- Conduct review with supplier senior management to escalate and close ongoing issues in purchased parts, in consultation with the Plant Head.
Systems and Process
- Develop and maintain QA standards relating to processes and products
- Monitor QA systems and advise team on system performance publish statistics regarding performance against set goals
- Track the quality reports generated by the team to identify and track deviations
- Ensure adherence to Quality systems such as ISO 9001,OHSAS,etc
- Perform gap analysis between applicable and current ISO standards establish and implement a quality plan to bring the company into ISO compliance
- Support new product development and continuous improvement and by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes
MIS and Reports
- Define standard guidelines and procedures for quality assurance reports and formats
- Ensure SAP is updated regularly and accurately by the team.
- Prepare reports and make recommendations for improving overall quality and solving chronic problems
- Ensure compilation of information on - Quality status, Complaint sample results, Market sample results and major deviations. & Weekly report submission.
- Ensure documentation of various BIS and ISO 9000 related compliances.
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