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Role:

TL Plant process QA

Position Title:

Manager – Plant Quality MCS/MCR Process

Department:

Quality Assurance

Grade/Level

M2

Reporting To:

General Manager- Quality Assurance

Reportees:

6 - 8

                                                                                                                

Organisational Chart :

 

 

Vice President – Plant Operations

 

 

Key Purpose of the Job (Position Summary)
  • The position is responsible for overseeing the MCR/MCS product category, ensuring 100% product quality in line with process standards. This includes eliminating waste, defects, and rework both in-house and at the customer end. Key responsibilities involve understanding, monitoring, and reporting process quality issues to facilitate timely corrective actions and drive continuous quality improvement.

 

 

 

 

 

KEYPERFORMANCE AREAS
  • Sustain and improve in-process quality index on a continuous basis
  • Reduce rejection, rework, and stock discrepancies.
  • Ensure resolution of customer complaints
  • Ensure reduction of cost of poor quality
  • Ensure timely and effective process and product audit
  • Ensure implementation of improvement projects
  • Ensure report of status of quality is provided to management

 

 

 

 

 

KEY ACTIVITIES  & RESPONSIBILITIES

Strategic:

  • Provide guidance to the shift quality teams for effective operation.
  • Ensure implementation of operational strategies for the plant quality department.

 

 

Plant Quality Management

 

  • Develop, implement & review plant quality related activities related to MCR/MCS process.
  • Comprehensive end-to-end knowledge of the MCR/MCS tire manufacturing process is required.
  • Proven experience in resolving MCR/MCS quality issues is required
  • Experience in understanding and implementing actions for tyre weight variance reduction.
  • Implement and monitor daily, weekly and monthly activities related to in process inspection activities.
  • Hands-on experience in MSA, Poisson cake studies, and related methodologies is essential.
  • Prepare, implement and monitor machine/ component wise inspection plans
  • Implement and monitor process control activities. Periodic audit of process control parameters for improvement
  • Attend regular cross functional meetings to understand shift wise quality issues and take corrective actions as required
  • Prepare reports and participate in meetings with plant senior management on quality issues
  • Understand product related quality issues and suggest corrective actions for the same
  • Self inspection audit in shop floor
  • Release non-conformed products for improvement.
  • Attend to major rejections and major rework issues
  • Identify repeated stock discrepancies and take corrective action
  • Exercise, monitor & control to keep non-conformance at the minimum.
  • Work on quality issues related to new product development components.
  • Carry out calibration of machines and arrange for calibration of machines and instruments on the shop floor. Extend support to vendor for calibration
  • Coordinate with production, design and materials for nonconformities and continuous improvement
  • Coordinate with suppliers/ vendors & materials department for repeated stock discrepancies.
  • Identify and eliminate waste
  • Conduct internal audits as well as review and monitor audit reports
  • Monitor and control quality costs, processes improvement / cost reduction activities etc.
  • Analyze claims data and report it to the plant senior management
  • Process improvement awareness through visual display
  • Implementation of quality assurance plans and other processes/ systems such as SAP etc
  • Manage information with respect to rejection rate, stock discrepancies etc

 

Customer support

 

  • Monitor and manage customer complaints and ensure corrective actions are followed to avoid recurrences.
  • Conduct detailed analysis of customer complaints and provide reports to Plant Quality Head for remedial actions.
  • Participate in quality related discussions with Customers and Marketing team 
  • Support the Plant Quality Head in discussions with the customers to resolve disputes with respect to customer rejections
  • Analyze new defective/ premature complaints and suggest corrective actions

 

MIS and Reports

 

  • Ensure SAP is updated regularly and accurately by the team. 
  • Prepare reports and make recommendations for improving overall quality and solving chronic problems
  • Ensure compilation and reporting of information on - Quality status, Plant Quality rating, Defects analysis, Complaint sample results, Market sample results, Claims data and major deviations.
  • Ensure documentation of various BIS and ISO 9000 related compliances.

 

 

Education and Experience Required

Education:

B.Tech./ BE degree, with relevant certifications in Quality Systems and Standards

Experience:

15 - 20 years

 
RPG Group

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