Assistant Manager - Technical Sales Support

Purpose of the Role

Provide pricing, providing documents like drawing/GTP/TTR to Customers, product presentation, handling queries from Sales/Customers and documentation to Sales against enquiries/orders. Interaction with Product Managers, Engineering and other cross functional team members regarding the products handled.

Key Metrics of the Role

Well versed in the product application of different types of LV/MV/HV/EHV Connectors and Accessories.

Should be able to understand customer specifications and reference IS/IEC/EN/NFC/etc. standards and suggest suitable product from the variations.

Bring out deviations clearly which do not comply with customer specifications or reference standards.

Maintain enquiry register.

For existing products, get accurate product costing from the Oracle Fusion.

For new or non-standard products, involve PM for business case, costing and documents from Engineering and VD team.

Margin management.

Interact with relevant functions and maintain product documentation like GA drawings, Data Sheets, Type Test Reports, Product qualification reports and certificates, Quality Plans, Past supply details, Past approvals from customers, Performance certificates from customers, ISO certificates, product presentations, catalogues, competition mapping, etc.

Provide pricing above budgeted margins to Sales with documentation

Customer visits and presentations as per plan.

Maintain MIS documents like Sales, Margins, Response Time, etc.

Key Deliverables

Accurate pricing and documentation

Response time

MIS Reports

Customer Intimacy