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Strategic:
- Provide guidance to OS partner’s quality teams for effective operation.
- Ensure implementation of operational strategies for the plant quality department.
- Build culture of proactive quality
Quality Management
- Develop, implement & review plant quality related activities
- Implement and monitor daily, weekly and monthly activities related to in process inspection activities.
- Prepare, implement and monitor machine/ component wise inspection plans
- Implement and monitor process control activities. Periodic audit of process control parameters for improvement
- Attend regular cross functional meetings to understand shift wise quality issues and take corrective actions as required
- Prepare reports and participate in meetings with plant senior management on quality issues
- Understand product related quality issues and suggest corrective actions for the same
- Manage information with respect to process performance, rejection rate, vendor rating, self inspection vendors, quality projects undertaken, quality policy deployment etc.
- Prepare and monitor quality management audits as per system – internal and external.
- Follow-up on non-conformance reports. Exercise and monitor various controls to keep rejection at minimum.
- Monitor implementation of quality management systems and environment management systems in line with corporate policies.
- Analyzing styles / vendor capabilities and identify potential issues in bulk and work with Vendor and internal teams to resolve the issues by proactively taking preventive and corrective measures.
- Review bulk production right from Planning meeting stage to interim inspections at and finishing before final inspection and shipment.
- Conduct In line and Final Inspections to assess the gaps in the systems and procedures being followed by the vendors.
- Release non-conformed products for improvement.
- Attend to major rejections and major rework issues
- Identify repeated stock discrepancies and take corrective action
- Exercise, monitor & control to keep non-conformance at the minimum.
- Work on quality issues related to new product development components.
- Carry out calibration of machines and arrange for calibration of machines and instruments on the shop floor. Extend support to vendor for calibration
- Coordinate with production, design and materials for nonconformities and continuous improvement
- Coordinate with suppliers/ vendors & materials department for repeated stock discrepancies.
- Identify and eliminate waste
- Conduct internal audits as well as review and monitor audit reports
- Monitor and control quality costs, processes improvement / cost reduction activities etc.
- Analyze claims data and report it to the plant senior management
- Process improvement awareness through visual display
- Implementation of quality assurance plans and other processes/ systems such as SAP etc
- Manage information with respect to rejection rate, stock discrepancies etc
Customer support
- Monitor and manage customer complaints and ensure corrective actions are followed to avoid recurrences.
- Conduct detailed analysis of customer complaints and provide reports to Plant Quality Head for remedial actions.
- Participate in quality related discussions with Customers and Marketing team
- Support the Plant Quality Head in discussions with the customers to resolve disputes with respect to customer rejections
- Analyze new defective/ premature complaints and suggest corrective actions
MIS and Reports
- Ensure SAP is updated regularly and accurately by the team.
- Prepare reports and make recommendations for improving overall quality and solving chronic problems
- Ensure compilation and reporting of information on - Quality status, Plant Quality rating, Defects analysis, Complaint sample results, Market sample results, Claims data and major deviations.
- Ensure documentation of various BIS and ISO 9000 related compliances.
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