Assistant Manager - QA (CEAT_JR_1259)

External Job Description

Role: Assistant Manager – Customer QA & NPD QA
Department: Quality Assurance
Grade/Level: M1
Reporting To: Sr. Manager – Customer QA
Reportees: 0

Key Purpose of the Job (Position Summary)

The incumbent will be responsible for ensuring implementation and adherence to customer requirements to drive “First Time Right” approach for New Product Development (NPD) and enhance overall customer satisfaction. The role focuses on strengthening customer insights, ensuring robust quality systems, validating product requirements, and driving continual improvement through PDCA methodology.

Key Performance Areas

• Conduct NPD–PLM audits and ensure adherence to defined quality processes.

• Strengthen customer and market insights through PDCA approach.

• Ensure timely review and validation of Statement of Requirements (SOR) and business case documents.

• Engage with end users for requirement gathering and SOR validation.

• Drive design validation activities for all NPD projects.

• Validate NPD testing protocols as per customer/application requirements.

• Monitor and analyse NPD-related customer claims and drive improvements.

Key Responsibilities

Quality Systems & Processes

• Conduct NPD project audits through PLM software and ensure process compliance.

• Review SOR and business case documents in PLM; share observations with relevant stakeholders and ensure timely closure.

• Collaborate with R&D and Marketing teams to address PDCA points identified during SOR and business case reviews.

• Ensure timely approval of updated SOR and business case documents after required modifications.

• Capture end-user expectations and integrate customer requirements into the SOR.

• Validate SOR documents with end users to ensure alignment with application requirements.

• Perform design validation of NPD projects through PLM review and physical validation.

• Validate testing protocols, SOPs, and methods in collaboration with R&D to improve NPD performance.

• Plan field visits with Marketing and R&D teams after NPD launches to collect customer feedback and improvement inputs.

• Develop Customer Specific Requirement (CSR) documents for export markets.

• Collect QCD scores from Marketing teams, maintain launched NPD SKU records, and publish updates in monthly QSR.

Analysis, MIS & Reporting

• Analyse customer claim data for NPD products and identify trends across SKU, business unit, and plant levels.

• Highlight critical NPD claim issues to relevant stakeholders and support corrective actions.

• Publish monthly reports and analysis on NPD performance and customer issues.

• Review PLM audit reports, publish audit summaries and scores, and follow up with stakeholders for timely closure of non-conformities.

• Drive IT automation initiatives for NPD SKU claim monitoring with improved data accuracy and reporting efficiency.

Education & Experience

Education:
B.Tech./B.E. degree with relevant certifications in Quality Systems and Standards.

Experience:
2–4 years of relevant experience in Quality Assurance, Customer Quality, New Product Development Quality, or related functions.

Competencies