- Coordination with Business units to ensure compliance with quality systems and drive corporate quality improvement initiatives. Monitoring data and MIS from sites, Data analysis and provide groundwork for strategic decision-making that can guide strategies and improve outcomes.
- Responsible for creating and implementing all the quality documentation (Quality Manual, FQP, PQP, SOPs, Checklists, Formats, etc.)
- Provide technical support to the Tendering, Procurement, Engineering and project team as per the need basis.
- Driving of Kaizen culture across organizations and improving awareness of kaizens through Kaizen training.
- Digitization of process for improving efficiency and effectiveness
- Work with project team, Sites, Project academy to identify improvement projects by using Six Sigma, PDCA, 8D, Lean tools etc.
- Analyze customer complaints, site non conformances thoroughly by use of Quality tools and drive CAPA implementation to improve Quality of construction aiming right first time, zero customer complaint at all sites.
- Work with Power BI tools, Microsoft Excel, Share point and other power tools to develop quality key metrics dashboard and digital formats
- Audits at project sites, suppliers to ensure compliance with quality system
- Drive customer feedback / Voice of Customer program and action plan on customer low score, customer comments to improve customer satisfaction score .
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