Officer - Order Management and Logistics Support

Key Responsibilities

• Share Purchase Order (PO) acceptance copies with customers.
• Handle order booking in Oracle system accurately and timely.
• Update and verify product price lists regularly.
• Maintain and update daily sales sheets.
• Coordinate invoice request mails for invoice generation.
• Generate E-Way Bills for shipments.
• Prepare manual delivery challans as per customer requirements.
• Arrange transportation and coordinate dispatch activities.
• Maintain transport records such as LR, VRN, and related logistics documents.
• Send monthly sales confirmation reports to Finance Head Office.
• Process sales reversals in case of invoice abnormalities or corrections.
• Prepare Proforma Invoices against advance payments received from customers.
• Monitor customer purchase orders and ensure timely execution.
• Maintain proper documentation including invoices, PODs, E-Way Bills, and dispatch records.
• Send dispatch details and shipment updates to customers for every dispatch.
• Coordinate with the QA team in case of customer-end rejection or quality-related issues.

Required Skills & Qualifications

• Bachelor’s degree in commerce, Business Administration, or related field.
• Experience in sales coordination, dispatch operations, or logistics support preferred.
• Knowledge of Oracle ERP system will be an added advantage.
• Good understanding of invoicing, E-Way Bill generation, and dispatch documentation.
• Strong communication and coordination skills.
• Proficiency in MS Excel and MS Office applications.
• Ability to maintain records accurately and work under deadlines.
• Good problem-solving and organizational abilities.

Preferred Attributes

• Attention to detail and accuracy in documentation.
• Ability to coordinate with multiple departments.
• Customer-focused approach with strong follow-up skills.
• Team player with proactive work attitude