Assistant Manager - Human Resources

Job Title: Senior Executive – HR Operations
Location: Thane
Reporting To: DGM – HR
Team Management: Individual Contributor

Role Overview

The Senior Executive – HR Operations will be responsible for managing end-to-end HR operational processes, with a strong focus on HR systems, employee lifecycle support, and vendor coordination. The role requires hands-on expertise in HR platforms and the ability to ensure seamless execution of HR services across the organization.

Key Responsibilities

1. HR Systems Management

• Manage and administer HR operations on SuccessFactors, ensuring data accuracy and timely updates
• Handle leave and attendance management through Portico
• Support system enhancements, troubleshooting, and user queries across platforms
• Maintain HR dashboards and reports using advanced Excel

2. Mediclaim Administration

• Manage end-to-end Mediclaim processes for employees
• Coordinate with insurance vendors for claims processing, issue resolution, and escalations
• Ensure timely enrolment, renewals, and communication of policy benefits

3. Vendor Coordination

• Act as the primary point of contact for vendors related to SuccessFactors, Portico, and Kleeto
• Manage annual subscriptions, renewals, and service agreements
• Ensure timely resolution of system issues through vendor coordination

4. Employee Lifecycle & Induction

• Manage and execute the common induction program for new joiners
• Ensure smooth onboarding experience through structured processes and coordination
• Support employee lifecycle processes including onboarding documentation and system updates

5. Reporting & Compliance

• Prepare and maintain HR MIS reports and dashboards
• Ensure adherence to internal policies and audit requirements
• Support HR audits by providing required documentation and data

Required Skills

Functional Skills

• Hands-on experience with SuccessFactors
• Working knowledge of Portico (leave & attendance system)
• Familiarity with Kleeto or similar HR platforms

Soft Skills

• Advanced Excel (data analysis, reporting, dashboards)
• Strong communication and stakeholder management skills
• Proficiency in PowerPoint for presentations

Qualifications & Experience

• Graduate/Postgraduate in HR or related field
• 4–8 years of experience in HR Operations
• Experience in managing HR systems and vendor coordination preferred

Key Competencies

• Attention to detail and process orientation
• Problem-solving and troubleshooting ability
• Ability to manage multiple priorities independently