Senior Manager - Services
Thane, MH, IN, 400610
External Job Description
1. Job Purpose
To lead national service operations and ensure efficient execution, customer satisfaction, and strong team performance.
2. Key Responsibilities
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Lead regional teams to achieve project execution, revenue, and collection targets.
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Support Pan-India service strategy, expansion, and partner development.
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Ensure timely execution of rate contracts, tenders, and key account service requests.
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Drive adoption of the service app for real-time tracking and closure.
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Improve TAT, manpower productivity, and service margins.
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Ensure strict EHS compliance and promote a zero-incident culture.
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Develop MIS and dashboards for reviews.
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Mentor regional managers, engineers, and field teams.
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Conduct site audits, safety checks, and customer feedback reviews.
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Coordinate with sales, planning, and supply chain for smooth execution
Competencies
